Our exchanges are made using a voucher so that you can make a new purchase.

Please note that shipping costs are not included in the value of the voucher.

The User may return the product(s) ordered 14 (fourteen) days after receipt, provided that:

a) The product(s) have not been used;

b) The product(s) retain their original characteristics and labels intact

To request a return, you must access your customer area on the KAOÂ website, select the order and the items you wish to return.

Additionally, you must send an email to returns@kaoaofficial.com, indicating the order number and the items to be returned.

The return cost is the responsibility of the customer. Please note that, if your return is made for reasons other than a justified defect or non-compliance of the ordered products, Kaoâ will not refund the shipping costs.
Therefore, Kaoâ will not reimburse the expenses related to the initial shipping costs paid by the customer for the respective order, nor any customs fees.

The User may return the product(s) ordered 14 (fourteen) days after receipt

The cost of return is borne by the customer. Please note that, if your return was made for reasons other than the justified existence of a defect or non-conformity of the products ordered, Kaoâ will not reimburse shipping costs. Therefore, Kaoâ will not reimburse the costs related to postage initially borne by the customer for the respective order nor customs fees.

If your order was shipped via DHL, the return must be made using the same carrier.

For returns outside the European Union, the use of DHL is mandatory.

We always recommend using a tracked shipping service with proof of delivery, as returns without these guarantees may not be accepted.

KAOÂ
Rua Nossa Senhora da Conceição, 420, A
4815-200 Lordelo
Guimarães
Braga
PORTUGAL

Yes, you can return any order placed in our store to one of our official stores; or in Guimarães, or in Porto. To check our locations and opening hours, click here

Once the return has been received at our warehouse, you will receive the amount in the same way as you made your purchase in the bank account associated with the card or Paypal account with which you made the payment within a maximum of 14 days.

We will send you an e-mail when we have made the refund.

If the refund amount is incorrect you should send an email to hello@kaoaofficial.com and we will sort it out as quickly as possible.

Delivery times may vary depending on the destination country. Estimated delivery time in Europe up to 20 business days. Rest of the world: up to 20 business days. Portugal and Spain:up to 20 business days

Our orders are made by hand as we receive them. For this reason, we are unable to ship your item immediately.

You can receive your order in any direction you wish.

We currently ship all over the world except Russia.

Yes, we'll send you an email with the tracking number when the order leaves the warehouse.

The order may take a while because KÂOA does not have stock, meaning that we make all orders according to customer requests.

Our pieces are true to size, so we recommend opting for your usual size.

From XS to L

No

No

Check the instructions and precautions in each article.

Our pieces are all produced in Portugal and are made especially for each customer's order.

Any country that is not included in the EU and also some islands of EU countries, may be subject to customs charges.