Kaoâ is committed to protecting the privacy of its users and ensuring the security of the personal data provided, in compliance with the General Data Protection Regulation (GDPR) and other applicable legislation.

PURPOSE OF DATA PROCESSING

The personal data collected through the website is used for the following purposes:

• Processing and shipping orders;
• Payment management and invoicing;
• Communication with the customer (customer support, clarification of questions, and order tracking);
• Management of returns and refunds;
• Compliance with legal, tax, and customs obligations;
• Sending commercial communications and marketing campaigns, when authorized by the user.

DATA CONTROLLER

The data controller responsible for processing personal data is:

Alexandre e Adriana Oliveira Lda.
Tax ID: 510850057
Email: hello@kaoaofficial.com

The user may, at any time, exercise their rights of access, rectification, erasure, restriction, objection, or data portability through the email indicated above.

SHARING OF PERSONAL DATA

Personal data may be shared with third parties only when necessary for the provision of services, namely:

• Payment platforms (e.g. PayPal, banking institutions);
• Transport and logistics companies (e.g. DHL);
• Technology service providers (e.g. Shopify, email marketing platforms);
• Tax, customs, or regulatory authorities, when legally required.

In the case of international shipments outside the European Union, certain personal data (such as name, address, contact details, and tax number, when applicable) may be shared with carriers and customs authorities for customs clearance and delivery of the order.

All third parties are required to comply with the applicable data protection rules.

DATA COLLECTION

Personal data may be collected:

• Through forms on the website (registration, checkout, contact);
• During the purchase process;
• Through cookies and similar technologies, subject to the user's consent.

The data collected may include: name, email address, address, phone number, payment data, and tax information.

COOKIES

Kaoâ's website uses cookies to improve the browsing experience, enable essential functionalities (such as the shopping cart), and collect statistical and marketing information.

Cookies may be classified as:

• Essential (necessary for the website to function);
• Analytics (e.g. Google Analytics);
• Marketing (e.g. Meta/Facebook Pixel).

The user may, at any time, configure or disable cookies through their browser settings or the cookie banner displayed on the website.

Disabling cookies may affect the functioning of some website features.

SERVICES USED

GOOGLE ANALYTICS

We use Google Analytics, a web analytics service provided by Google Ireland Limited, to understand how users interact with the website.

Google privacy settings

META (FACEBOOK) PIXEL

We use Meta Pixel to measure the effectiveness of advertising campaigns and personalize ads shown to users.

Meta privacy settings

WEBSITE FORMS

By filling in forms on the website, the user consents to the collection and processing of the data provided in order to respond to their request.

The data collected may include: name, email, and other data necessary for the provision of the service.

DATA RETENTION

Personal data will be retained only for the period necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

DATA SECURITY

Kaoâ adopts appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, or alteration.