If you are not satisfied with your purchase, you may return the items within 14 days of receipt, provided that:
They have not been used;
Original tags and features are intact;
They are complete, including all original packaging and extras.
Please request your return by emailing returns@kaoaofficial.com, stating your order number and the item(s) you wish to return.
Return shipping costs are the customer’s responsibility.
If the return is not due to a defect or non-conformity, original shipping costs and any customs fees will not be refunded.
To ensure items arrive in good condition, they must be properly packaged:
Reuse the original box whenever possible.
Avoid using thin paper or plastic bags, as they do not protect the garments.
Use a sturdy box or padded envelope and fold the items carefully.
Kaoâ reserves the right to refuse refunds for items damaged due to improper packaging.
Once we receive and verify the returned items, the refund will be processed within 15 business days to the original payment method.
For exchanges, we may issue a voucher valid for 12 months.
Items purchased with a voucher and later returned will always be refunded via a new voucher.
If you receive a defective or incorrect item, Kaoâ will arrange a pickup at your chosen address, provided it is in the original shipping country (excluding islands).
