1.1 These Terms and Conditions govern the sale of Kaoâ products through the website www.kaoaofficial.com.
1.2 The website is managed by Alexandre e Adriana Oliveira Lda., VAT number 510850057, headquartered at Rua da Tábua, 150 B, 4835-301 Guimarães, Portugal.
1.3 For the purposes of these Terms and Conditions:
1.4 Use of the website and purchase of products implies full acceptance of these Terms and Conditions.
2.1 The User may place orders with or without prior registration.
2.2 By creating an account or placing an order, the User agrees to provide accurate, complete and up-to-date information.
2.3 The User is responsible for maintaining the confidentiality of their account access details and all activities carried out through it.
3.1 The website is available 24/7 for Users wishing to purchase Kaoâ products.
3.2 Essential product characteristics are described on each product page.
3.3 Kaoâ strives to ensure accurate descriptions and images. However, slight variations in color, texture or finish may occur due to screen differences or the artisanal/textile nature of the products.
3.4 Kaoâ reserves the right to change information, prices, promotions or conditions at any time without prior notice.
4.1 To place an order, the User must:
4.2 A confirmation email will be sent after completing the order.
4.3 Automatic confirmation does not constitute final acceptance. Kaoâ reserves the right to refuse or cancel orders.
4.4 By submitting an order, the User confirms acceptance of these Terms and Privacy Policy.
4.5 Orders may be refused or cancelled in cases such as:
5.1 All prices are in euros (€).
5.2 Prices include VAT where applicable.
5.3 For orders outside the EU, duties and taxes may be calculated and paid at checkout.
5.4 If paid at checkout, no additional costs should be charged at delivery, except in exceptional cases determined by local customs authorities.
5.5 Prices may change without notice. The applicable price is the one shown at checkout.
5.6 Orders may be cancelled in case of pricing errors with full refund.
5.7 The User must pay only the total shown at checkout.
6.1 Available payment methods are shown at checkout.
6.2 Only displayed methods are accepted.
6.3 Orders are processed only after payment confirmation.
7.1 Shipping costs are displayed at checkout.
7.2 For international orders, duties and taxes may also be shown.
7.3 If paid at checkout, no additional charges should apply at delivery except exceptional cases.
7.4 Shipping costs are non-refundable except in case of defect or error.
8.1 Deliveries occur Monday to Friday, excluding holidays.
8.2 No scheduled delivery is guaranteed.
8.3 Estimated delivery times:
8.4 Production may affect delivery times.
8.5 Unavailable items will be refunded.
8.6 Redelivery may be attempted if needed.
8.7 Damaged packages should be refused and reported immediately.
8.8 Customs clearance may cause delays.
8.9 Refused deliveries may incur deductions.
8.10 Delivery is considered complete once confirmed by carrier.
9.1 Customers may return items within 14 days if unused and in original condition.
9.2 Returns must be requested via email or account area.
9.3 Return costs are borne by the customer unless defect.
9.4 Refunds are processed after inspection.
9.5 Items not compliant may be rejected.
9.6 Initial shipping costs are non-refundable.
9.7 Duties/taxes are non-refundable.
9.8 International returns must be declared properly.
9.9 Improper returns may incur deductions.
9.10 DHL returns must use DHL when specified.
9.11 Returns must be traceable.
9.12 Kaoâ is not responsible for return issues.
10.1 Orders may be cancelled before shipment.
10.2 Refunds apply if cancellation accepted.
10.3 After shipment, return rules apply.
10.4 No direct exchanges.
10.5 Voucher refunds may apply.
10.6 Defects are covered by law.
10.7 Photos may be required.
10.8 Kaoâ covers return costs for defects.
11.1 Products undergo strict quality control.
11.2 Minor visual differences may occur.
12.1 Complaints may be submitted via email.
12.2 Kaoâ will respond as quickly as possible.
13.1 Products are covered by applicable legal warranty.
14.1 Kaoâ is not responsible for external disruptions or technical failures.
15.1 Kaoâ may update these Terms at any time.
15.2 The applicable version is the one at purchase time.
16.1 Personal data is handled according to the Privacy Policy.
17.1 Stored records serve as legal proof of transactions.
18.1 Portuguese law applies.
19.1 Consumers may use alternative dispute resolution entities.
20.1 Available at www.livroreclamacoes.pt.
21.1 Promotions are valid only during their publication period.
