1.1 These Terms & Conditions govern the sale of Kaoâ products through www.kaoaofficial.com.
1.2 The website is operated by Alexandre e Adriana Oliveira Lda., VAT no. 510850057, Rua da Tábua, 150b, 4830-301 Pevidém, Guimarães, Portugal.
1.3 Definitions:
“Kaoâ” – Products sold on www.kaoaofficial.com.
“User” – Any individual, non-trader, placing an order via the website.
1.4 Use of the website and purchase of Kaoâ products implies full acceptance of these Terms & Conditions.
2.1 The User may place an order with or without prior registration. Registration requires filling in the form available on the website.
2.2 By accessing their personal account, the User agrees to these Terms & Conditions.
3.1 The website is intended for all users wishing to purchase Kaoâ products online, available 24/7.
3.2 Product details are provided on the relevant product pages.
3.3 Kaoâ reserves the right to modify information, prices, promotions, and commercial conditions at any time.
4.1 To place an order, the User must:
a) Select the desired products;
b) Add them to the shopping cart;
c) Fill in personal details (delivery/billing address, VAT number, phone number, and payment method);
d) Review and confirm the order.
4.2 The User will receive an order confirmation email with payment details.
4.3 Orders are delivered to the specified address, along with the invoice.
4.4 Submitting an order implies acceptance of these Terms & Conditions and the Privacy Policy.
4.5 Kaoâ may decline or cancel orders in the following cases:
Product unavailable;
Payment not made or confirmed;
Incorrect or unverifiable billing information;
Pricing error;
Delivery impossible to the given address.
5.1 All prices include VAT.
5.2 Prices are quoted in euros (€). Customs duties outside the EU are borne by the customer.
5.3 Prices may change without prior notice. The price applied is the one shown at checkout.
5.4 In case of pricing error, either party may cancel the order prior to shipment.
5.5 The total price shown at checkout includes applicable taxes and shipping fees.
5.6 The User must pay only the amount confirmed in the order.
6.1 Accepted payment methods: PayPal, ATM Reference (Multibanco), and MBWay.
6.2 Other payment methods are not accepted and Kaoâ bears no liability for losses resulting from unauthorized payments.
7.1 Shipping to Portugal: €5.
7.2 International orders: shipping costs vary and may be subject to customs duties, payable by the customer.
8.1 Orders are shipped Monday to Friday, from 9 a.m. to 7 p.m. (excluding public holidays).
8.2 Deliveries cannot be scheduled. The User must ensure someone is available to receive the order.
8.3 Estimated delivery times:
Portugal: 5–8 business days;
Europe: 8–12 business days;
Outside Europe: 8–15 business days.
⚠️ As Kaoâ works under a slow fashion model, each piece is made to order. Delivery times may be longer, especially during promotions, sales, or holiday seasons.
8.4 If a product is unavailable, the User will be informed and refunded within 15 days.
8.5 If delivery is not possible on the scheduled date, the User will be contacted to arrange an alternative.
8.6 At delivery, the User must inspect the package. If damaged, the User should refuse it and contact Kaoâ (preferably with photos). A replacement will be sent at no extra cost, or the User may request a refund.
8.7 If the order is not received within 90 days of payment, the User must contact hello@kaoaofficial.com. After this period, Kaoâ is not responsible for lost orders.
8.8 Delivery is considered complete once the receipt is signed.
9.1 The User may withdraw from the contract within 14 days of receiving the order, provided that:
Items have not been used;
Items retain original features and tags;
Items are returned complete with all packaging and accessories.
9.2 Withdrawal requests must be sent to returns@kaoaofficial.com.
9.3 Return shipping costs are borne by the customer.
9.4 Refunds will be issued within 15 business days after inspection of returned items.
9.5 Used or damaged items will not be accepted.
9.6 Initial shipping fees and customs duties are non-refundable unless due to defect or non-conformity.
9.7 For international returns, please contact returns@kaoaofficial.com.
9.8 International Returns & Customs
For returns originating outside the European Union, the customer must declare the shipment as “Return of Goods”, indicating zero customs value (“no commercial value”).
If this requirement is not met and customs duties are charged to Kaoâ, these expenses will be deducted from the refund amount.
10.1 Orders can be canceled before shipment by emailing returns@kaoaofficial.com.
10.2 If cancellation is accepted before shipment, a refund will be issued within 15 days.
10.3 Once shipped, withdrawal rules apply (section 9).
10.4 Direct exchanges are not available. Users may request a voucher valid for 12 months. Orders placed with a voucher and later returned will only be refunded via a new voucher.
10.5 If an item is defective, the User may choose replacement or refund.
10.6 Defects must be reported immediately with photos to returns@kaoaofficial.com.
10.7 Kaoâ covers return costs for defective or non-conforming items.
Kaoâ products meet high quality standards. Colors shown on the website may vary due to screen settings.
Complaints must be submitted to hello@kaoaofficial.com. Kaoâ will respond within 5 business days.
Kaoâ products benefit from the legal warranty of conformity under applicable consumer laws.
Kaoâ does not guarantee uninterrupted website operation and is not liable for damages arising from force majeure (strikes, power failures, supplier delays, legislation changes, etc.).
Kaoâ reserves the right to amend these Terms & Conditions at any time. The applicable version is the one published on the website at the time of purchase.
Please review our Privacy Policy for details on data handling, confidentiality, and security measures.
Computer records securely stored by Kaoâ serve as evidence of communications, orders, and payments.
These Terms & Conditions are governed by Portuguese law.
Consumers may use Alternative Dispute Resolution (ADR) entities listed at [link].
European ODR Platform: https://webgate.ec.europa.eu/odr/main
The Electronic Complaints Book is available for filing complaints.
Promotions on the website are valid only while displayed, unless otherwise indicated.
